The Benefits of a Respectful Working Environment
One
cornerstone of Values Based Leadership is respect. Everyone in the
organization, but particularly those in leadership positions, should foster
respect for everyone (both within and external to the organization).
Unfortunately,
this is not always the case. A University of Michigan study of 1100 workers
reported that 71% experienced incidents of incivility or disrespect in the
workplace. In another report, over half of 14,000 workers around the world said
they had felt disrespected in the workplace during the prior week. And a
British Workplace Behavior Survey estimated that nearly 2 million workers in
Britain had experienced some form of violence at work over a two-year period.
Showing
respect for everyone you come into contact with, including indirect contact
such as phone calls and email, is essential for developing productive
relationships and managing conflict in the workplace. There should be no
tolerance for especially damaging and degrading forms of disrespect in the work
environment such as bullying, harassment, backstabbing, sabotage, harmful
comments or denigrating gossip.
Former
Egyptian President Anwar al-Sadat once said, "There can be hope only for a society which acts as one big family, and
not as many separate ones."
The same can be said for all
organizations, whether large or small. One of the best ways to break down the
silos found in an organization is by establishing firm ground rules that
promote respect amongst all co-workers, and between the organization's
employees and its customers, suppliers, vendors, partners, regulators, and all
other external parties.
In
a respectful work environment the following traits can be found:
·
Personal
differences are put aside to focus on solving problems and creating solutions.
·
Everyone
treats all others with respect at all times.
·
Open
and honest constructive communication takes place.
·
Differences
in opinions and ideas are tolerated and respected.
·
There
is no talking behind another person's back.
·
When
problems between individuals arise they are handled forthrightly,
constructively and openly.
·
It is
assumed that everyone is doing the best they can with the resources at hand and
that everyone's heart is in the right place for the good of the organization
and its workers.
The
main benefit of a respectful working environment is that less time and energy
is spent handling conflicts (particularly personality conflicts and people
issues), resulting in more time available for productive work and getting the
right things done.
A respectful working environment is also less stressful,
which results in higher employee motivation, fewer sick days and absenteeism,
and overall higher levels of productivity.
This article is partially excerpted from our top-ranked personal development book Project You: Living A Determined Life, which is available in Kindle and paperback formats at Amazon.
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